I got my Ph.D. in Computational Linguistics from Georgetown University in 1986, back when natural language systems, artificial intelligence, automated speech recognition were all hot topics. After moving to California, I worked for several years at SRI International, creating prototypes of graphical user interfaces for sophisticated information systems, developing training and on-line help, and writing white papers. While working in multimedia and collaborative workstations, I co-edited a book called Video-Mediated Communication. After my daughters were born, I became an independent consultant, primarily on website usability.
For the past several years, I’ve been devoting my time to improving the technology experience of older adults. To better understand the unique capabilities and needs of older users, I obtained a Certificate in Gerontology, and began studying different dimensions of aging-related issues facing our society. In 2011, my like-minded colleague and long-time friend, Jeff Johnson, and I founded the consulting group Wiser Usability, specifically to help businesses and organizations make sure their websites or other products are age-friendly.